"I am a professional photographer with years of traditional color lab experience. I have first-hand experience with the problems that happen on both sides of the counter and I know how difficult it is to arbitrate in such a subjective arena. With that said, I would like to compliment your organization - and in particular customer service representative, Stephanie - for patiently and professionally handling some problems with a difficult order recently. She always responds promptly to problems with advice and will offer help whenever she is in a position to assist. This is rare when dealing with any business much less a high-volume digital photo lab. I tried ez prints a few months ago and found the service, price and quality to be above anything else I have found. I will continue to use you for my digital photo printing and will recommend you to my colleagues. Keep up the good work and the good service. These are very valuable assets these days."
"Hi! I received my first order yesterday...and the pictures are absolutely wonderful. They turned out as good as, if not better, than my 35mm prints. I am very happy with your service. Since I am new to digital...I sent the same two pics to three different online developers. Not only was ezprints the least expensive, but the turnaround was the fastest, the quality rates the highest and ezprints has more options and products than the other sites I tried out! I will definitely use ezprints for all my future digital needs! Thanks! One satisfied customer!"
"This is not a problem, but praise. I recently sent to you a beloved old picture that I had printed custom from a slide at a local studio and also had scanned and touched up with Photoshop and sent to you as a jpeg. I was expecting that the conventional custom print would blow you away and was shocked to see the fine prints I received promptly from you in the mail. Slide scans blown up to 16x20 were almost as sharp as the custom prints! Amazing! The fact that I could correct a few defects in the slide, on the balance, made up for any small loss in sharpness and made the ezprints a clear winner - and at half the price! You are amazing! I am still learning the ropes with digital printing and will try again with the calibration aids you provide at your site . Can you suggest any further quality improvements? Should I do my Photoshop editing in something other than jpeg, like tiff? Should I send jpegs or tiffs to you. Thanks again. I could not be happier with your results and your helpful staff."
"I am so impressed with your customer service that I am writing to say thank you. I rolled up the first batch of pictures and they are on the shipping bench to return to you today. Now I have just received a replacement order, before even sending them back. They are beautiful. You have earned a "customer for life." I own a service-oriented business, and have always believed that solving a customers problem earns even more respect and loyalty than simply doing a good job in the first place. Thank you. Do not bother with the coupon, it really is not necessary."
"YOUR WEB SITE AND THE PRODUCTS/SERVICES YOU OFFER ARE SUPERB AND FAR BETTER THAN ANYTHING ELSE I COULD FIND ON THE WEB. I PLACED AN ORDER AND IF THE PRODUCT IS LIKELWISE GREAT, I WOULD LIKE TO PLACE AN AD/LINK TO YOUR SITE ON MY WEB PAGE (WITH YOUR PERMISSION). THANKS."